VOVI is the world’s first AI-assisted 360 Digital Engagement and Contact Center Routing Platform!
VOVICX isn’t just a platform, it’s an intelligent revolution in customer experience. It empowers you to break free from clunky 800 numbers and embrace a future of seamless connections. Powered by data and AI, VOVICX understands your customers like never before. Its routing engine ensures the right conversation lands with the right agent, while real-time translation breaks down language barriers.
Ditch the hold music and robotic menus. VOVICX utilizes advanced voice recognition and routing to connect you with the perfect agent in seconds, ensuring natural, efficient conversations. No more waiting, just clear communication and swift resolutions.
Engage customers where they are. VOVICX integrates seamlessly with popular social platforms, allowing you to offer personalized support and handle inquiries directly within their preferred channels. Build deeper connections and stay relevant in today’s social-first world.
Face-to-face interactions, even virtually. VOVICX’s built-in video chat provides a human touch to customer service, ideal for complex consultations, demonstrations, or building stronger relationships. It’s like being there, but without the travel time.
Convenience at your fingertips. VOVICX’s web callback feature lets customers request a call back at their preferred time, eliminating hold times and frustration. They can browse or work uninterrupted, knowing an agent will reach out at their convenience.
Real-time support made easy. VOVICX’s live chat functionality allows customers to get instant answers and resolve issues quickly, directly on your website or app. It’s the perfect balance of immediacy and efficiency for a modern customer experience.
Empower your customers to find answers on their own. VOVICX’s AI-powered chatbots provide 24/7 assistance, answering FAQs, guiding through processes, and offering immediate solutions. Reduce agent workload and empower customers to take control of their experience.
VOVICX isn’t just a customer experience platform; it’s a symphony of AI and data working in perfect harmony to elevate every interaction. Imagine a conductor seamlessly weaving together diverse instruments, each playing its part with precision and brilliance. That’s VOVICX, orchestrating an experience that’s secure, efficient, and deeply personalized.
Store and secure data however it suits you.
Understand chat interaction sentiment at a glance.
Gather essential real-time and historical feedback.
Talk to any customers in 100+ languages with ease.
Connect the right customers with the right agents on the right channel.
Natively connect to CRM,CC, Social Media, and way more than that.
Capture attention and spark high-value interactions. The essential metrics.
Ensure compliance for every regulation in all areas of operation.
Forward-thinking brands use VOVI!
VOVICX isn’t just a customer experience platform; it’s a symphony of AI and data working in perfect harmony to elevate every interaction. Imagine a conductor seamlessly weaving together diverse instruments, each playing its part with precision and brilliance.
A US finance management company for banks and credit unions endeavored to provide an instant connection between their Automated Teller Machine (ATM) terminal customers and remote bank tellers. By deploying chatbots, web callbacks, social messaging, and enhanced live chat offerings across the company website and social media channels, they were able to offer a top-of-the-line ATM experience that helps solve the disconnect between customers and their financial institutions.
The results were astounding and the client was very satisfied – they wished they did this sooner!
Transform customers’ shopping and support experience real-time video chat feature! One global gym-wear brand did just that, providing their customers with an immersive shop-floor experience from anywhere, anytime. Not only did this make their shopping experience more convenient, but it also enabled Product Experts to virtually showcase their products while creating strong personal connections with customers.
The results were incredible – a 30% increase in average order value, 4 times more purchases from video shoppers, and a 94% positive video chat rating.
An award-winning luxury travel company adopted a web-calling capability to enable their customers to connect with them directly through their website, without the need for a phone. Alongside the web-calling solution, they also leveraged live chat and Google Analytics to track web calls, chats, and emails.
The result? An inbound call rate increase of 20%, exceeding their expectations. The brand enabled their customers’ preferred communication channel so they can increase web leads and continue to provide highly tailored and bespoke consultative services.
Book your personalized demo today and witness firsthand how VOVICX can transform your customer experience and propel your success.
Our product experts will craft a personalized demo that showcases how VOVICX addresses your specific business challenges and opportunities.
Have a question? Don’t hesitate to reach out to us.
VOVI is the world’s first AI-assisted 360 Digital Engagement and Contact Center Routing Platform!
